Questions.
Answered.
Everything you need to know before, during and after your W&M experience.
How can I track my order? +
Once your order has been dispatched, you'll receive tracking information through the contact details provided during checkout.
Can I change or cancel my order? +
If your order hasn't entered fulfillment yet, contact us as soon as possible and we'll do our best to help.
Can I place a Cash on Delivery order? +
Available payment methods are shown during checkout. If COD is available for your location and order, you'll see it as a payment option.
I received the wrong item. What should I do? +
We're sorry. Raise a request through our Contact Us page with your order number and details of the issue.
How long does delivery take? +
Delivery timelines depend on your location and the shipping method available at checkout. Your estimated delivery date will be shown during the order process.
Do you ship across India? +
We currently ship to serviceable locations across India. Enter your address at checkout to confirm availability.
What happens if my package is delayed? +
If your tracking hasn't updated for an unusual amount of time, raise a request with your order number and we'll look into it.
What is your return policy? +
Our return and exchange eligibility depends on the product and the condition in which it is returned. Please check our return policy for the complete terms.
How do I request a return or exchange? +
Visit our Contact Us page and select Return / Exchange when raising your request.
Can I exchange for another size? +
Size exchanges are subject to availability and the conditions stated in our return and exchange policy.
How do I choose my size? +
Check the size guide available on the relevant product page. If you're between sizes, our support team can help you choose.
Will the product look exactly like the pictures? +
We aim to represent every product as accurately as possible. Slight differences in colour may occur depending on lighting and your screen.
How should I care for my W&M pieces? +
Always follow the care instructions provided with the individual garment.
What payment methods do you accept? +
Available payment methods are displayed securely during checkout and may vary depending on your location.
Is my payment information secure? +
Payments are processed through Shopify's secure checkout infrastructure. We don't directly store your complete payment card information.
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